MPA is committed to protecting the privacy and personal information of people using our website and our services. We take great care in adopting practices and supporting technology to ensure our services remain safe and secure.
Who We Are:
MPA Ltd. is a provider of NHS services and the not-for-profit trading company of the Medway Federation for General Practice and Primary Care, a network organisation of the NHS GP Practices in Medway. Our Company Number is 09188442 and we are registered in England and Wales. Our Registered Address is:
Court View Surgery 2A Darnley Rd Rochester Kent ME2 2HA
We regard the fair and lawful treatment of personal data as very important for maintaining confidence between you and us.
How We Collect and Use Your Personal Information:
When you access or browse the website or otherwise deal with us by telephone, email or in other ways, we may collect certain information from you, including:
We may use your personal data:
We will not sell or share your information with a third party (other than any data processors acting on our behalf) unless you consent to this.
Information for patients and healthcare service users:
Healthcare professionals who provide you with care are required by law to maintain records about your health and any treatment or care you have received. These records help to provide you with the best possible healthcare and help to protect your safety.
We collect and hold data for the purpose of providing healthcare services to our patients and running our organisation which includes monitoring the quality of care that we provide. In carrying out this role we may collect information about you which helps us respond to your queries or secure specialist services. We may keep your information in written form and/or in digital form. The records may include basic details about you, such as your name and address. They may also contain more sensitive information about your health and also information such as outcomes of needs assessments.
Details we collect about patients and users of our healthcare services:
The health care professionals who provide you with care maintain records about your health and any treatment or care you have received previously (e.g. from Hospitals, GP Surgeries, GP Access Hubs, A&E etc.). These records help to provide you with the best possible healthcare.
Records which we may hold about you may include the following:
We are committed to protecting the privacy of all individuals using this website.
This policy explains how we use any personal information we collect from you through this website.
Collection of personal information
You can access most of the pages on our website without giving us your personal information. However, you may choose to provide us with your personal information on some pages of the website by completing an on-line form.
Use of personal information
We shall use any personal information you give to us, in accordance with this policy, and with any additional statements appearing on forms used for submitting your personal information. We shall not disclose your personal information to any third parties without obtaining your prior consent unless we are required by law to do so. In particular:
We shall use your personal information to administer, and may respond to, your request.
We shall securely store the information you supply together with any response we may provide.
If you contact us regarding the website we may use your details to reply to you. If you make a comment or complaint about other aspects of the service we may use your details to investigate your comments.
This website uses https to ensure data is encrypted in transmission. This encryption, known as TLS encryption protocol, allows us to protect your privacy. You can usually verify that the page is encrypted by seeing a small lock symbol in the upper left corner of your browser and the website address is prefixed with https://.
All data obtained by us is held and used in compliance with the Data Protection Act 2018.
This website contains links to other sites. We are not responsible for the privacy practices of third parties that run any other websites. Please refer to their own privacy policies for more information.
Access to your personal information
You have a right under the Data Protection Act 2018 to ask us to provide you with the information we hold about you and to have any inaccuracies corrected. If you would like to access a copy of your information, please contact the Practice Manager using the following contact details in the heading above.
Check out our current vacancies and sign up to our future opportunities mailings. Never miss out on the perfect job.
Would you like to join the Medway Practices Alliance Patient Reference Group?
How likely are you to recommend Medway Practices Alliance to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.
Use Patient Access to book an appointment, order repeat prescriptions and view your medical record.
The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.
Other NHS Websites